"Start a mobile live video and voice communication at any location on earth to transmit important and urgent information encrypted and in real time."

Service & Maintenance

  • Mobile video support system - D.A.R.V.I.N®

    You are a service provider in the field of service and maintenance and one of the following statements applies:

    • You are a real service provider whose greatest asset is customer satisfaction?
    • Your investments must outline clear benefits for you or your customers and have to pay itself off in the near future.
    • The competition does not sleep and it becomes increasingly difficult to keep the lead.

    The customer expects that every technician is a specialist in all disciplines, areas or fields of competence.

    Reduction of the time to fix

    Your customers will experience the next level of technical support - with noticeable reduction of the time to fix.

    Competence in ALL fields

    The customers expect a professional supporter who has a disproportionately high experience and knowledge. Until now it was almost impossible that every topic is covered by a single employee on-site. Now this is possible with D.A.R.V.I.N® - in combination with a competence center. Even new employees can work productive from the first day on! Progress through knowledge and technology - with D.A.R.V.I.N®!

  • D.A.R.V.I.N® - The video support system of the next generation - knowhow made in Austria!

    D.A.R.V.I.N® can be used as:

    • a robust and slim mobile solution for technicians
    • a training system for real-time teach-in

    What can D.A.R.V.I.N® do for your customers?

    • Reduction of the time to fix
    • Technical competence in all technical fields due to live access to experts
    • Increased safety - S.i.S.i.S principle

    What can D.A.R.V.I.N® do for your employees?

    • Technical assurance with all problems
    • Sustainable competence extension - Learning by Doing
    • Real support through intuitive device operation

    What can D.A.R.V.I.N® do for your customers?

    • Reduction of the time to fix
    • Technical competence in all technical fields due to live access to experts
    • Increased safety - S.i.S.i.S principle
  • Secure video, voice and data - S.i.S.i.S principle

    D.A.R.V.I.N®  was originally designed as a black box to eliminate unauthorized impact from outside. We have implemented strong encryption in combination with predefined contact lists and an eTAN based authentication protocol. The data stay where they should stay according to the S.i.S.i.S principle between the sender and the receiver. Triple safety from the sender to the receiver.

  • Further strengthening and expansion of your position as a true service provider

    Differentiate yourself from the competition - by service and better performance. Make sure to secure your no.1 position in the market or get back the pole position with a strong partner and set a sign - with D.A.R.V.I.N® , the forward-looking viodeo solution to reach the next service level!

    Employees are even more experienced

    The optimized use of all human resources enables you to solve more service instances while keeping the same number of employees. This has a very positive impact on your company´s profitability and creates a new motivation for your employees. Open up new possibilities in the use of your employees.

    Even higher customer satisfaction

    The faster time to fix does not only emphasize the skills of your employees, but also increases the productivity of your customers. High-tech , know-how and service - your customers will be enthusiastic.

    We are confident that our D.A.R.V.I.N® will pay off itself in a very short period of time (in addition to many other benefits like increased customer satisfaction, staff motivation, utilization of training effects, and much more) and will revolutionize your existing services!

  • Competence in ALL fields

    The customers expect a professional supporter who has a disproportionately high experience and knowledge. Until now it was almost impossible that every topic is covered by a single employee on-site. Now this is possible with D.A.R.V.I.N® - in combination with a competence center. Even new employees can work productive from the first day on! Progress through knowledge and technology - with D.A.R.V.I.N® !

    Learning by Doing

    Problems are solved much quicker by the technician himself (without impairing freedom of movement). The resultis a positive training curve. Problem solving and training in real time with D.A.R.V.I.N® support!

    Ease of use

    The best system is only efficient and effective if it can be installed and operated quickly and easily: full concentration on the problem through simple and intuitive operation - It's all about the issue not the tool!